This page sets out general sales terms. The completed Pre-Information Form and Distance Sales Agreement shown before order confirmation separately state the BUYER, product, total price, TRY 0 outbound shipping, order-specific delivery timeframe and withdrawal status of each product.
ARTICLE 1 – PARTIES
SELLER — Trade name: ÖZKAN KIYMETLİ MADENLER VE KUYUMCULUK ANONİM ŞİRKETİ; Address: Levent Mah. Begonya Sk. No: 2, Interior Door No: 1, Beşiktaş / Istanbul, Türkiye; MERSIS No: 0698100991400001; Telephone: +90 212 812 92 45; Email: [email protected]; KEP: [email protected].
The person who buys a product from the Website is the BUYER. Order-specific buyer details are shown in the agreement completed before order confirmation.
ARTICLE 2 – SUBJECT MATTER
This Agreement determines the parties’ rights and obligations for the sale and delivery of the product ordered electronically by the BUYER from https://annalisadiamond.com (the “Website”), with features and price set out in Article 3, under the Consumer Protection Law No. 6502 (the “Law”) and the Distance Contracts Regulation (the “Regulation”).
ARTICLE 3 – PRODUCT, PRICE, PAYMENT AND DELIVERY
3.1 The name, essential features, quantity, price including all taxes, outbound shipping charge of TRY 0, total, payment method, delivery address, order date and order-specific delivery timeframe are shown in the completed order agreement and pre-information form before confirmation.
3.2 Prices and offers advertised on the Website remain valid until updated; time-limited promotional prices remain valid until their stated expiry.
3.3 Because products are handmade and prepared to the ordered size, gram and carat figures stated on the Website may vary by up to ±2%. Exact values of the delivered product are shown on its certificate and invoice.
3.4 The invoice, certificate and warranty document delivered with the product form an integral part of it.
ARTICLE 4 – GENERAL PROVISIONS
4.1 Before the Agreement was formed, the BUYER received clear information about the SELLER’s trade name, MERSIS number, address and contact details; essential product features; the price including all taxes; payment and delivery terms and costs; the conditions, period and procedure for withdrawal; return-shipping costs; exceptions to withdrawal; and authorities available for disputes. The BUYER confirmed this prior information electronically.
4.2 The BUYER was informed before confirming the order that confirmation creates an obligation to pay. Credit and debit card payments are accepted through the Tami Virtual POS.
4.3 In-stock products are handed to Brink’s Kargo within no more than 2 business days after order confirmation; accepted orders for out-of-stock products are handed over within no more than 14 business days. The SELLER pays shipping within Türkiye and charges the BUYER TRY 0. The product is delivered within the order-specific timeframe shown before payment. Delivery normally does not exceed 30 days from the order date; for goods made to the BUYER’s requests or personal needs, the separately stated timeframe applies. Dispatch to the carrier is not delivery to the BUYER.
4.4 Delivery is made under the shipping conditions stated in the order through Brink’s Kargo. The SELLER bears loss or damage until delivery to the BUYER or a person designated by the BUYER other than the carrier. If the BUYER requests a carrier other than the one designated by the SELLER, the SELLER does not bear loss or damage arising after the product is handed to that carrier.
4.5 If delivery is to a person other than the BUYER, the SELLER is not responsible if that person refuses delivery.
4.6 The BUYER is advised to inspect the outside of the package on delivery and ask the carrier for a damage report if it appears damaged or opened. This does not limit the BUYER’s statutory rights.
4.7 The SELLER is responsible for delivering the product sound, complete, in accordance with the order and with any certificate and warranty document.
4.8 If performance becomes impossible, the SELLER informs the BUYER in writing or on a durable medium within 3 days of learning of this and refunds all payments, including any delivery charge, within 14 days after notification. Lack of stock alone is not impossibility. A substitute of equivalent quality and price may be supplied only with the BUYER’s express approval.
4.9 If the SELLER fails to deliver on time, the BUYER may terminate the Agreement. The SELLER then refunds all payments, including any delivery charge, with statutory interest within 14 days after the termination notice reaches the SELLER.
4.10 If a price or product-information error on the Website is clearly recognisable by comparison with the product’s market value, the SELLER promptly informs the BUYER. If the BUYER does not wish to proceed on corrected terms, the order is cancelled and sums collected are refunded within 14 days.
4.11 If, after delivery, the bank or finance institution does not pay the SELLER because the card used was unlawfully used by an unauthorised person without fault of the BUYER, the BUYER returns the delivered product to the SELLER within 3 days.
4.12 If force majeure or extraordinary circumstances preventing transport delay delivery, the SELLER informs the BUYER. The BUYER may cancel and terminate the Agreement. All payments are refunded with statutory interest within 14 days after the termination notice reaches the SELLER.
4.13 The SELLER is an obliged party under Law No. 5549 on the Prevention of Laundering Proceeds of Crime and related legislation. For transactions exceeding amounts set by law, the SELLER requests identity-verification information and documents. If they are not provided, the order is not processed and any amount collected is refunded to the BUYER.
4.14 Information about personal data processed under this Agreement is provided in the Privacy Notice on the Website.
4.15 The SELLER retains information and documents concerning each transaction under the Agreement for 3 years. Its electronic records are evidence, without prejudice to the BUYER’s right to prove the contrary.
ARTICLE 5 – RIGHT OF WITHDRAWAL
5.1 The BUYER may withdraw within 14 days after receiving the product, without giving a reason or paying a penalty. Withdrawal is also possible between conclusion of the Agreement and delivery. Handing the product to the carrier is not delivery to the BUYER.
5.2 If products under one order are delivered separately, the period begins when the last product is received.
5.3 It is sufficient to send a written withdrawal notice or one on a durable medium to the SELLER before the period expires. It may be sent to [email protected] or Levent Mah. Begonya Sk. No: 2, Interior Door No: 1, Beşiktaş / Istanbul, Türkiye. The BUYER may use the attached Withdrawal Form or any other clear statement of the decision. Receipt of an email notice is confirmed without delay.
5.4 The BUYER sends the product to Levent Mah. Begonya Sk. No: 2, Interior Door No: 1, Beşiktaş / Istanbul, Türkiye within 14 days after sending the withdrawal notice. Return-shipping details may be requested from [email protected]. Requesting them is not a condition for giving notice or for the return period to start.
5.5 No fixed return carrier is designated. The SELLER pays statutory return shipping for a product eligible for withdrawal; the cost is not charged to the BUYER. The BUYER contacts [email protected] for instructions on shipment and seller-paid costs. This request does not suspend the withdrawal right or the 14-day return period.
5.6 The product is returned with its invoice, certificate, warranty document, box and any accompanying gift or promotional item. If invoiced to a legal entity, a return invoice is included. The box, certificate and warranty document are part of the product and delivery; the SELLER reserves the right to claim their value if missing or damaged.
5.7 The BUYER is not liable for changes or deterioration resulting from use consistent with the product’s operation, technical features and instructions during the withdrawal period. The BUYER is liable for loss in value caused by misuse, deformation, resizing or third-party alteration.
5.8 The SELLER refunds all payments collected, including any original delivery charge, within 14 days after the product is handed to a shipping company for return. If withdrawal is exercised before delivery, the period begins when the notice reaches the SELLER.
5.9 The refund is made once through the original payment instrument without any cost to the BUYER. For card payments, the SELLER transfers the amount to the bank in one transaction; when it appears on the card depends on the bank. Bank-transfer/EFT payments are refunded to an account in the BUYER’s name.
5.10 If withdrawal makes the purchase fall below a promotional threshold, the promotional gift must also be returned. Otherwise its Website sale price is deducted from the refund.
5.11 Ancillary contracts linked to this Agreement end automatically upon withdrawal.
ARTICLE 6 – PRODUCTS OUTSIDE THE RIGHT OF WITHDRAWAL
6.1 Under Article 15 of the Distance Contracts Regulation, withdrawal is unavailable for: (a) products whose prices depend on financial-market fluctuations outside the SELLER’s control, including gram and bullion gold, silver and platinum and quarter, half, full, Ata, Reşat and similar minted jewellery; (b) products made to the BUYER’s requests or personal needs, including items engraved with a name, letter, date, text or symbol, engraved wedding bands, products made outside the size, length, metal-colour and stone options on the Website at the BUYER’s request, and products resized or altered at the BUYER’s request after delivery; and (c) earrings, piercings and similar products unsuitable for return for health or hygiene reasons where protective packaging or a security seal has been opened after delivery.
6.2 Rings described on the Website as “made to order” are not kept in stock but are made to the finger size stated by the BUYER during ordering. They fall within Article 6.1(b), are not eligible for withdrawal and cannot be returned or exchanged.
6.3 Withdrawal may be exercised for rings shipped from stock in their existing size.
6.4 Where withdrawal is unavailable, this is shown on the product page and separately before order confirmation.
6.5 This Article does not affect the BUYER’s rights concerning defective goods.
ARTICLE 7 – DEFECTIVE GOODS
7.1 If a product is defective, the BUYER may choose one of the remedies in Article 11 of Law No. 6502: rescission by declaring readiness to return the product, a reduction proportionate to the defect while keeping it, free repair unless disproportionately costly, or replacement with a defect-free equivalent if possible.
7.2 The SELLER pays all costs of sending a defective product back.
ARTICLE 8 – DEFAULT
For card payments, if the BUYER defaults, the agreement between the BUYER and card issuer applies. For instalment payments, the number of instalments and payment schedule are those selected during ordering and shown in the order summary.
ARTICLE 9 – COMPLAINTS AND DISPUTES
9.1 The BUYER may send order and product requests or complaints to the SELLER through the contact channels in Article 1. Requests are recorded, resolved as soon as possible and the BUYER is informed.
9.2 For disputes under the Agreement, the BUYER may apply to the Consumer Arbitration Committee at the BUYER’s residence or where the transaction took place within the monetary limits set annually by the Ministry of Trade. For disputes above those limits, application to mediation before litigation is required under Article 73/A of Law No. 6502 before proceedings in the Consumer Court.
ARTICLE 10 – ENTRY INTO FORCE
This Agreement, comprising 10 articles and the Withdrawal Form in Annex 1, enters into force on the date the BUYER approves it electronically. A copy is emailed to the BUYER after order confirmation. Electronic approval means acceptance of all its terms.
ANNEX 1 – WITHDRAWAL FORM
Complete and send this form only if you wish to withdraw from the Agreement.
To: ÖZKAN KIYMETLİ MADENLER VE KUYUMCULUK ANONİM ŞİRKETİ; Address: Levent Mah. Begonya Sk. No: 2, Interior Door No: 1, Beşiktaş / Istanbul, Türkiye; Email: [email protected].
I hereby give notice that I withdraw from the contract for the sale of the product below.
Order number: __________________; Order date: __________________; Delivery date: __________________; Product: __________________; Price: __________________; BUYER name: __________________; BUYER address: __________________; Date: __________________; Signature (only if sent on paper): __________________.
RETURN CONDITIONS
1. SCOPE
These Return Conditions apply to purchases through the Website operated by ÖZKAN KIYMETLİ MADENLER VE KUYUMCULUK ANONİM ŞİRKETİ. Return requests for marketplace purchases are made through the marketplace where the order was placed. Physical-store sales have not yet begun.
These Conditions supplement the Distance Sales Agreement. If the two texts conflict, the Distance Sales Agreement applies.
Ring sizing and production: the standard ring size is 54. When buying, the BUYER must choose one of the offered sizes 52, 53, 54, 55 or 56. The ring is made in the selected size after the order; that size appears in the order summary. No resizing service is offered after sale.
2. RETURNS UNDER THE RIGHT OF WITHDRAWAL
2.1 An eligible product may be returned within 14 days after delivery without giving a reason or paying a penalty. The BUYER sends the request, with the order number, to [email protected] within that period. Receipt is confirmed.
The product is sent to Levent Mah. Begonya Sk. No: 2, Interior Door No: 1, Beşiktaş / Istanbul, Türkiye within 14 days after the notice. Contact [email protected] for return-shipping details. The SELLER pays statutory return shipping for eligible products; the charge is not imposed on the BUYER.
The price, including any original delivery charge, is refunded once through the original payment instrument within 14 days after the product is handed to the carrier. The time for a card refund to appear depends on the bank.
Requesting return-shipping details by email is not a precondition for withdrawal and does not delay the statutory periods.
Rings described as “made to order” and made after ordering are outside withdrawal under Article 6.2 of the Distance Sales Agreement and cannot be returned or exchanged.
3. ITEMS TO INCLUDE WITH A RETURN
Include the invoice (and a return invoice if invoiced to a legal entity), product certificate, warranty document, box and packaging, and any gift or promotional item supplied with the order.
Returned products are inspected by the specialist team. The SELLER reserves the right to claim loss in value caused by misuse, deformation, resizing or alteration, and the value of a missing or damaged box, certificate or warranty document.
4. PRODUCTS OUTSIDE STATUTORY WITHDRAWAL
These include: gram or bullion gold, silver and platinum, and quarter, half, full, Ata, Reşat and similar minted products priced by financial markets; items engraved with a name, letter, date, text or symbol, including engraved wedding bands; products made outside the offered size, length, metal-colour or stone choices on special request; products resized or remodelled after delivery at the BUYER’s request; and earrings, piercings or similar hygiene-sensitive products after their protective packaging or security seal is opened. Rights concerning defective goods remain unaffected.
5. DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS
If the product is defective, damaged, incomplete or different from the order, notify the SELLER promptly, with a photograph where possible. The SELLER pays all return costs in that case. The BUYER may seek rescission, a proportionate price reduction, free repair or a defect-free replacement where available.
If a package is delivered damaged or opened, the BUYER is advised to ask the carrier for a report before accepting delivery.
6. IN-STORE PURCHASES
Physical-store sales have not yet begun.
7. CONTACT
Trade name: ÖZKAN KIYMETLİ MADENLER VE KUYUMCULUK ANONİM ŞİRKETİ
Address and return address: Levent Mah. Begonya Sk. No: 2, Interior Door No: 1, Beşiktaş / Istanbul, Türkiye
Telephone: +90 212 812 92 45
Email: [email protected]